Returns & Cancellations
At Horus Helmets, we are committed to ensuring your satisfaction with every purchase. If you’re not entirely pleased with your order, our Exchange & Returns is designed to be straightforward and customer-friendly.
ReturnEligibility
- Standard Helmets & Parts
Returns are only accepted with prior written consent. Requests must be made within 10 days of delivery and returned items must be received within 30 days of purchase.
- Custom Orders
Due to their made-to-order nature, custom helmets and paint jobs are non-refundable and cannot be canceled once production begins.
- Condition of Item
Items must be unused, undamaged, and returned in their original packaging with all accessories.
Refunds&Fees
- Restocking Fee
All authorized returns are subject to a 20% restocking fee.
- Shipping Fees
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the product was defective or incorrect.
- Refund Method
Approved refunds will be issued to the original payment method after the returned item is inspected and approved.
Exchanges
Exchanges are subject to stock availability and follow the same eligibility and return process outlined above. If an exchange is not possible, a refund or store credit will be offered based on the return policy conditions.
Non-ReturnableItems
- Custom-built helmets
- Helmets with personalized paint or engraving
- Products damaged due to misuse, modification, or improper packaging during return shipping
ReturnInstructions
- Contact us at sales@horushelmet.com with your order number and reason for return
- Await written approval and RMA (Return Merchandise Authorization).
- Securely repackage the item and ship it to the address provided.
Have Questions?
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