Product Warranties
At Horus Helmets, we are committed to delivering products that meet the highest standards of quality and performance. Our warranty policy is designed to provide you with confidence in your purchase and assurance of our support.
WarrantyCoverage
- New Helmets and Spare Parts: Covered by a 1-year limited warranty on the helmet shell, fabric interiors, leather accessories, and electronic components.
- Repairs and Custom Paint Jobs: Covered by a 6-month limited warranty.
WarrantyExclusions
The warranty does not cover:
- Misuse, unauthorized modifications, or use beyond certified applications.
- Normal wear and tear.
- Damage resulting from accidents, falls, or abusive use.
- Fading or degradation of certain paint types due to environmental elements.
- Any indirect, incidental, or consequential loss of any kind.
LimitationsandExclusions
Horus Helmets will not be liable for the product, and the warranty will not be valid in the following circumstances:
- Damage caused by accidents.
- Scratches, abrasions, deterioration, detaching of paint, or other damages caused to the helmet, visor, or external painted parts by accidental impacts.
- Damage caused by improper use, lack of maintenance/care, or incorrect wear of internal and external elements.
- Modifications of any type made to the external shell by painting/lacquering.
- Modifications of any type made to the interior lining or EPS.
- Damage caused by the use of/contact with harmful chemical products.
- Damage to the visor caused by improperly attaching it to the helmet.
- Damage caused by the application of stickers/adhesives.
- Damage caused by the use of incompatible accessories sold by another company.
- Certain paint finishes may show minor imperfections due to the application method. These minor imperfections will not be visible when viewed at arm's length (approximately 0.7 meters).
- Ageing due to the normal wear of internal fibers or foam, and the visual aspect of exterior parts or visors (scratches, marks, etc.).
- Loss of color intensity or wearing out of the colors due to prolonged exposure to weather/adverse conditions.
HowtoSubmitaWarrantyClaim
- Contact Us: Reach out to our customer support team at sales@horushelmet.com with your order number and a detailed description of the issue.
- Provide Documentation: Include proof of purchase such as an order number or sales receipt, and photographs of the defect.
- Await Authorization: Our team will review your claim and, if approved, provide instructions for returning the product.
- Return the Product: Securely package the item and ship it to the address provided, ensuring it’s tracked and insured.
Have Questions?
Send us an email!
FollowUsOn
@HorusHelmets
k
Followers
